Low-income Customer Support Units case studies
Download
- WaterAid LICSU summary
- LICSU case study synthesis report
- LICSU Malawi case study
- LICSU Bangaldesh case study
- LICSU Uganda case study
- LICSU case study summary
- Summary: Download in French
- Uganda: Download in French
- Bangladesh: Download in French
- Synthesis Report: Download in French
- Malawi: Download in French
- Summary: Download in Portuguese
- Synthesis Report: Download in Portuguese
- Uganda: Download in Portuguese
- Bangladesh: Download in Portuguese
- Malawi: Download in Portuguese
This series of case studies explores how utilities have set up and sustained successful Low-income Customer Support Units in urban areas.
Over the last decade, it has become common knowledge that residents of low-income urban communities are paying for effective, affordable pro-poor WASH services. A few smart utilities have pioneered ways of providing viable inclusive services.
WaterAid has worked with some of these utilities over the last two decades, resulting in a win-win scenario for both customer and utility. In recent times, more utilities have approached WaterAid for similar support to help them establish specialised Low-income Customer Support Units.
WaterAid has compiled a set of case studies to explore how utilities have set up and sustained successful Low-income Customer Support Units in urban areas. It is hoped that this will deepen understanding and share lessons on the critical context and professional conditions necessary to establish successful pro-poor units.
We draw on the experiences of utilities through three case studies in Uganda, Malawi and Bangladesh, and desk research in Zambia and Kenya.
Download
- WaterAid LICSU summary
- LICSU case study synthesis report
- LICSU Malawi case study
- LICSU Bangaldesh case study
- LICSU Uganda case study
- LICSU case study summary
- Summary: Download in French
- Uganda: Download in French
- Bangladesh: Download in French
- Synthesis Report: Download in French
- Malawi: Download in French
- Summary: Download in Portuguese
- Synthesis Report: Download in Portuguese
- Uganda: Download in Portuguese
- Bangladesh: Download in Portuguese
- Malawi: Download in Portuguese