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If you would like to find out more or wish to stop receiving communications from WaterAid about the difference your support makes, please call our Supporter Care team on 020 7793 4594 and they will be happy to help.

WaterAid and WaterAid Trading will use your data to communicate with you in the ways you have agreed to, and in accordance with our Privacy Policy. We may use your data for administrative purposes. We may also analyse your data and obtain further data about you and your preferences from publicly available and other sources, and may use third parties to carry this out on our behalf. This provides background information about you which helps us to make our communications more appropriate and relevant to your interests. You can opt out of all communications or the ways in which we process your data at any time by contacting our Supporter Care Team on 020 7793 4594 or at [email protected]. For full details, see our Privacy Policy at www.wateraid.org/uk/privacy.

Want to call us?

To speak to someone in our Supporter Care team, please call us on 020 7793 4594.

To make a donation, please call 0300 123 4341.

Please note: calls to these lines are recorded for training purposes and to ensure our high standards are maintained.

To speak to a particular member of staff, please call our Reception team on 020 7793 4500 during office hours.

Where to find us

WaterAid
6th Floor
20 Canada Square
London E14 5NN

Our promise to you

We couldn't do the work we do without you, which is why we value your trust so highly.

See the promise we make to all our supporters

We are registered with the Fundraising Regulator and are committed to the highest standards in fundraising practice. We aim to adhere to their Code of Fundraising Practice and to the Institute of Fundraising's Code of Fundraising.

Read our complete complaints policy (PDF)