Contact us

Thanks for taking an interest in our work.

Please enter your enquiry and we'll get back to you as soon as we can. Or check our  – you may find the information you're interested in there.

Want to call us?

To speak to someone in our Supporter Care team, please call us on 020 7793 4594.

To make a donation, please call 0300 123 4341.

Please note calls to these lines are recorded for training purposes and to ensure our high standards are maintained.

To speak to a particular member of staff, please call our Reception team on 020 7793 4500 during office hours.

Where to find us

WaterAid
6th Floor
20 Canada Square
London E14 5NN

Our promise to you

We couldn't do the work we do without you, which is why we value your trust so highly.

See the promise we make to all our supporters >

We are registered with the Fundraising Regulator and are committed to the highest standards in fundraising practice. We aim to adhere to their Code of Fundraising Practice and to the Institute of Fundraising's Code of Fundraising.

Read our complete complaints policy (PDF) >