Our water, our waste, our town: supporting civil society to engage in urban water and sanitation reforms

Thumbnail Charlie Bibby/Financial Times

The aim of this manual is to encourage, support and develop the skills of CSO members to take action to reform urban water and sanitation utilities.

This is a reference manual to show some of the methods and tactics that can be used to make a difference. Various case studies show that CSO-driven urban water and sanitation reforms really do work.

The case studies

Over a six month period in 2006/2007, case studies of CSO actions in ten countries were developed through discussion with key stakeholders. Download the case studies below.