Our water, our waste, our town: supporting civil society to engage in urban water and sanitation reforms

The aim of this manual is to encourage, support and develop the skills of CSO members to take action to reform urban water and sanitation utilities.

This is a reference manual to show some of the methods and tactics that can be used to make a difference. Various case studies show that CSO-driven urban water and sanitation reforms really do work.

The case studies

Over a six month period in 2006/2007, case studies of CSO actions in ten countries were developed through discussion with key stakeholders. Download the case studies below.